Last Updated: 12.02.2025

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Welcome to the FAQ section of Istanbul Decor. Here, we answer some of the most common questions about our products, ordering process, shipping, and more. If you have additional questions, feel free to contact us.

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1. Orders & Payments

 

Q: How can I place an order?
A: Simply browse our website, and click on the "Request Price" button under the item you would like to know more details about. The button will redirect you to our WhatsApp where we will receive your inquiry about the item you selected out.

 

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as wire transfers. All transactions are processed securely.

 

Q: Can I modify or cancel my order after placing it?
A: If your order has not yet been processed, you may request modifications or cancellations by contacting us as soon as possible.

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2. Shipping & Delivery

 

Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times vary based on the destination.

 

Q: How long does shipping take?
A: Estimated delivery times depend on your location and shipping method. You will receive tracking information once your order has been shipped.

 

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

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3. Returns & Refunds

 

Q: What is your return policy?
A: We accept returns within 7 days of receiving your order. Items must be in their original condition and packaging. Please visit our Return Policy page for full details.

 

Q: How do I initiate a return?
A: Contact us with your order details, and we will guide you through the return process.

 

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund within 14 days.

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4. Products & Customization

 

Q: Are your products handmade?
A: Yes, our Turkish lamps, ceramics, and carpets are handcrafted by skilled artisans, ensuring high quality and unique designs.

 

Q: Can I request a custom design?
A: Yes, we offer customization for most products. Contact us with your specifications, and we will discuss the possibilities.

 

Q: How do I take care of my Turkish lamps and ceramics?
A: Our products require gentle handling and occasional dusting. Avoid harsh chemicals and prolonged exposure to direct sunlight.

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5. Customer Support

 

Q: How can I contact you?
A: You can reach us via email at info@istanbuldecor.com or through our phone number +905468829077.

 

Q: What are your customer service hours?
A: Our support team is available from 9am to 7pm GMT+03:00. We strive to respond to inquiries as quickly as possible.

 

Q: Do you offer wholesale or bulk purchasing options?
A: Yes, we offer wholesale pricing for bulk orders. Please contact us for more details.

 

For any other questions or concerns, feel free to reach out. We’re happy to help!